Returns & Refund Policy

Overview

At WakaService.org, we want you to be satisfied with your purchase. This Returns & Refund Policy explains when returns, exchanges, and refunds are accepted, how to request them, and how refunds will be processed.

Returns

Eligibility for returns depends on the product or service purchased. Unless otherwise stated at the point of sale, the general return rules are:

• Returns must be requested within 14 days from the date of delivery or completion of service.
• Items must be unused, in original condition, and in original packaging (if applicable).
• Digital products, opened software licenses, and services that have been fully delivered or consumed are not eligible for return except where required by law.

Refunds

If your return is approved, we will issue a refund using the original payment method unless otherwise agreed. Refund amounts will reflect the cost of the item(s) and may exclude any shipping or handling fees unless the return was due to our error.

• Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.
• Refunds will be processed within 7 business days after we receive and inspect the returned item (where applicable).

Exchanges

We will gladly exchange items that are defective or damaged. Exchanges are subject to product availability. If an identical replacement is not available, we will offer a refund or store credit, depending on your preference.

Non-returnable Items

The following items are typically non-returnable unless otherwise stated:

• Digital goods after download or delivery (e.g., e-books, software, digital subscriptions).
• Gift cards, downloadable content, custom or personalized items made to order.
• Items explicitly marked as non-returnable at the time of purchase.

Return Shipping

Customers are responsible for return shipping costs unless the return results from our error (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance; we are not responsible for items lost in transit during return.

How to Initiate a Return

1. Email our support team at support@wakaservice.org with your order number, item(s) to return, reason for return, and photos if applicable.
2. We will respond within 2 business days with instructions and a return authorization if applicable.
3. Pack the item securely and ship according to the provided instructions.

Processing Time

After we receive your returned item, please allow up to 7 business days for inspection and processing of your refund or exchange. Depending on your bank or payment provider, it may take additional days for the refund to appear on your statement.

Contact

Changes to This Policy

We reserve the right to modify this Returns & Refund Policy at any time. Changes will be posted on this page with an updated Effective Date. Continued use of our Services after changes indicates acceptance of the updated policy.